MARS PALACE
Privacy Policy

Last Updated: August 9, 2026

A Note on Privacy

MARS PALACE is a US based and operated business. This Privacy Policy explains what information we may collect, how we use it, and when it may be shared when you visit or make a purchase through the MARS PALACE website.

MARS PALACE does not sell your information.
MP may share necessary information with service providers to fulfill your order and operate the website.

Information We Collect

We may collect information that you voluntarily provide when you use our website, place an order, contact us, or otherwise communicate with MARS PALACE.

This may include:

• Your name

• Billing and shipping address

• Email address

• Telephone number, if provided

• Order and purchase information

• Information you provide when contacting us with questions or requests

• Other information you voluntarily provide to us

When you place an order through our website, certain information is necessary to process and fulfill your purchase.

Payment Information

MARS PALACE offers several payment methods through our website, which may include credit and debit cards, Apple Pay, PayPal, and other payment services made available through our website.

When you make a purchase, payment information is processed by the applicable payment processor or payment service. Depending on the payment method selected, your payment information may be collected and processed directly by that third-party provider.

MARS PALACE does not directly store your complete credit or debit card number or other full payment credentials.

Payment providers may collect, use, and retain information according to their own privacy policies and terms. We encourage you to review the privacy policy of the payment provider you choose when making a purchase.

MARS PALACE may receive information necessary to confirm and fulfill your order, such as your name, billing or shipping information, order details, payment status, and transaction information.

Cookies & Website Analytics

MARS PALACE uses cookies and similar technologies to operate our website, maintain security, provide requested features, and understand how visitors interact with our site.

MARS PALACE uses Wix Analytics to help us understand website traffic and visitor interactions and to improve the MARS PALACE website and customer experience.

Information collected through analytics may include information such as website visits, pages viewed, interactions with website features, traffic sources, device and browser information, and other information about how visitors use the website.

Some cookies are necessary for the website to function and may not be disabled through our cookie settings. Other cookies, including certain analytics or performance cookies, may be subject to your cookie preferences.

Where available, MARS PALACE provides a cookie consent banner that allows visitors to manage their preferences regarding non-essential cookies. Your choices may affect certain website features or analytics.

You may also manage or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

Because MARS PALACE operates through Wix, the specific cookies and technologies used on the website may change as Wix, our website, or its features and integrations are updated.

How We Use Your Information

MARS PALACE may use the information we collect to:

• Process and fulfill orders

• Process payments

• Ship purchases

• Communicate with you about your order

• Respond to questions and customer-service inquiries

• Process returns and exchanges

• Improve our website, products, and customer experience

• Understand website usage and performance

• Maintain the security and functionality of the website

• Prevent fraud or misuse of our website

• Comply with applicable legal and tax obligations

• Communicate with you when you have requested or consented to receive such communications

We do not sell your personal information.

Sharing Information With Service Providers

MARS PALACE may share information with trusted third-party service providers when reasonably necessary to operate our business and provide services to you.

These may include providers involved in:

• Website hosting and operation

• Payment processing

• Shipping and delivery

• Website analytics and functionality

• Customer communication

• Fraud prevention and security

• Other services necessary to operate the MARS PALACE website and fulfill orders

These providers may receive only the information reasonably necessary to perform the services they provide.

MARS PALACE may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, safety, or property of MARS PALACE, our customers, or others.

Orders & Shipping

When you place an order, we use the information you provide to process and fulfill that order.

Your shipping information may be shared with the applicable shipping carrier or other service providers so that your purchase can be delivered.

For international orders, certain information may also be provided to customs authorities, brokers, or other parties when required to facilitate shipment or comply with applicable laws.

Communications & Future Marketing

If you contact MARS PALACE through the website, email, or social media, we may use the information you provide to respond to your inquiry or assist you.

Customers may also contact MARS PALACE through social media platforms such as Instagram. Information voluntarily provided through those platforms may be used to respond to questions, recommendations, or other communications.

MARS PALACE does not currently require customers to subscribe to a newsletter in order to make a purchase.

If MARS PALACE introduces a newsletter or other promotional email program in the future, customers will be given an opportunity to voluntarily subscribe. Promotional communications will include a way to unsubscribe.

Social Media

MARS PALACE maintains a presence on social media platforms, including Instagram.

If you interact with MARS PALACE through a social media platform, your interaction is also subject to that platform's own privacy policy and terms of service.

MARS PALACE does not control how independent social media platforms collect or use information.

Children's Privacy

The MARS PALACE website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information.

Data Security

MARS PALACE takes reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, resolve disputes, comply with legal and tax obligations, and enforce our agreements.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

Your Privacy Choices & Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of certain personal information.

You may also have the right to opt out of certain marketing communications or manage certain cookie preferences.

To make a privacy-related request, please contact MARS PALACE using the contact information below.

We may need to verify your identity before completing certain requests in order to protect your information.

Third-Party Websites & Services

The MARS PALACE website may contain links to or integrations with websites and services operated by third parties, including payment providers, social media platforms, shipping services, and other external services.

MARS PALACE is not responsible for the privacy practices, content, security, or availability of third-party websites or services.

We encourage you to review the privacy policies and terms of any third-party service you choose to use.

Changes to This Privacy Policy

MARS PALACE may update this Privacy Policy from time to time as our business, website, services, or applicable legal requirements change.

When changes are made, the updated policy will be posted on this page with a revised “Last Updated” date.

Contact MARS PALACE

If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact MARS PALACE through the contact information provided on our website.

marspalace.shop@gmail,com